Protecting your information is important
diyfoodandhealth hub understands the importance you attach to information that identifies you (your ‘personal information’) and wants to help you protect it. We want you to be able to deal with us in full confidence that your personal information will only be dealt with by us in the ways we have described to you and that it will be held securely.
Collection of your information through the website
diyfoodandhealth hub collects two categories of information (personal and non-personal) using the website.
diyfoodandhealth hub collects non-personal information about you each time you come to any part of the website. We also collect non-personal information regarding the last site you visited before coming to the website. This non-personal information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address, is collected for statistical analysis to continually improve diyfoodandhealth hub’s online and customer services experience and website and no attempt is made by diyfoodandhealth hub to personally identify the user.
There are many aspects of the website which can be viewed without providing personal information, however, for access to current and ongoing diyfoodandhealth hub products (courses, classes, newsletters) and customer services you may be required to submit personally identifiable information. This personal information may include but is not limited to your name and email address.
What information we collect about you and what we do with it
Any of the information we collect from you may be used in one of the following ways:
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you),
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs),
- To administer a contest, promotion, survey or other site feature,
- To send periodic communications including newsletters and emails
- The email address you provide may be used to send you information and updates pertaining to your enquiry, in addition to receiving occasional news, updates or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
When you send a message to diyfoodandhealth hub
If you submit information to us either using an electronic form or application or by sending an email we collect that information and use it for the purposes that you have provided it. For example, if you send us an email requesting information on one of diyfoodandhealth hub’s products or services, we will use the information to respond to your enquiry. Your details will not be used to add to a general mailing list, without your prior consent.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We may be required to release your information if we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Access to Your Personal Information
You have a right to access and request the personal information that diyfoodandhealth hub holds about you, subject to exceptions allowed by law, by writing to us us at any time. diyfoodandhealth hub will not deny you access to any personal information following a request for access without providing you with a reason for such a denial. We rely on the accuracy of the information you provide to us. If you think that we hold information about you that is incorrect in any way, or out of date, or you simply want to notify us of something new, please contact us using the email address details below indicating that your information is incorrect.
Updating your Personal Information
If you are aware that any of your personal information is inaccurate, incomplete or out-of-date following a request for access, or because your circumstances have changed, please inform us so that we can update your records. diyfoodandhealth hub will not refuse to make a correction without providing you with a reason for the refusal. If diyfoodandhealth hub refuses to make a correction, reasonable steps will be taken to place with the disputed information a statement from you claiming that the disputed information in your opinion is not accurate.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Phone: 07 5485 4664